Refund policy
Damages/Incorrect Item sent
If an item arrived damaged or the wrong item was received, please contact us within 30 days after receiving the item. We will need clear pictures of the issue. Full refunds or a replacements will be given for any mistakes on our part. Some items may need to be returned before we process a refund or replacement.
Returns
Product must be in new original condition; unwashed, unworn, no dog/cat hair, no added smells like perfume, deodorant, etc. with all original tags, packaging, and hygiene liners. Items can only be returned within 30 days of receiving the item. Refunds will be in store credit only.
Returns can only be processed after return request is accepted through email at main@snapglownails.com. The product bag must be in a shipping bag/envelope or box. We reserve the right to deny refund/exchange if we determine it is not in its original condition. Please note it will take 1-2 weeks to refund after we inspect and accept the returned item.
If we find the product is not in original condition, we will notify the customer that the return has been rejected and the refund cannot be issued. The customer can choose to either:
- (For international customers) Have the product shipped back at a shipping cost that will be determined by email
- Have the product discarded
If none of the options are chosen within 14 days of notification, the product will be discarded.
Returns – Return Label
For international customers, customers must create their own shipping label using the cheapest shipping method and ship it to the address we send in emails. Please note, the original shipping fee will be deducted from your refund.
Non-Returnable
Any accessories that are considered accessories are non-returnable. It may include eyelashes, makeup, masks, headband, stockings, tattoos, harnesses, scarfs, leg warmers, and any reflective clothing are non-returnable as the material is very sensitive to body oils and would be unhygienic to be resold.
For items that are on clearance, has a clearance discount code, has CL at the end of the product title, the word Clearance, or if item price ends in .98 indicating it’s a clearance, sales are final and cannot be returned.
Exchange 交换
At this time, we do not do exchanges. If an item is allowed for a return, it can be returned and a new item can be purchased.
Refund for Minor Difference
An item received late or slight color difference will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences.
We do not refund or replace stolen or missing packages that have delivered status on the tracking number history, unless AfterShip Protection was purchased with your order. For lost and/or stolen packages with AfterShip Insurance purchased, please visit “Track Package” to submit a claim. Once a claim is submitted our Customer Service will reach out for further resolution.
Disagreements
If there was a disagreement in the policies, if a chargeback was done, or the policies were not followed, we cannot accept any new orders.